You are currently browsing archived issues of 5th Insight organized chronologically by date for year 2004.
Feeling pretty good out there, aren’t we? Canadian business growth is up, up, up – even exports are growing, despite the phenomenal rise in the value of the Loonie. And as sales maintain their steady flow in your business, all in all it seems like a warm and comfy ending to a pretty good year, doesn’t it? [More]
Cost-cutting is a fact of business at one point or another and when the slashing and burning begins, marketing is usually one of the first casualties. [More]
How did marketing get to be so complicated — and expensive? Isn't really just about telling people you’ve got something great to offer and convincing them to try it? [More]
So — you think you have a finger on the pulse of your customers. You know what they want — but do you really? [More]
Every year, your business gets more customers — and every year, it loses some. How many depends on a combination of quality and the experience the customer had with your company in the first place. [More]
Peter Drucker once wrote, “the true business of every company is to make and keep customers.” Hardly a revelation. Yet, when it comes to growing our businesses, we still need reminding to keep the KISS principle front and centre. [More]
If you make the meanest hamburger in town, chances are someone's going to tell someone, and so on and so on… But in most businesses the fact that you deliver your product or service on time and on spec just isn't enough. [More]
The idea of surveying customers for their opinions is far from new. Neither is the all-to-common result: a report that gets the spotlight for a day or two, only to be overshadowed by urgent, day-to-day business. [More]
Doing the same thing over and over again – yet expecting different results — has been called by some “the definition of insanity”. It also describes the very approach some businesses take to marketing. [More]
The New Year is underway and there’s no better time to tend to the health of your marketing program. Are you reaching the right prospects? Attracting the right customers? [More]
A Request for Proposal (RFP) either creates excitement or incites panic – the reaction depends entirely on whether or not you and your team know how to respond. [More]